CMMI (Capability Maturity Model Integration) models are collections of best practices that help organizations to improve their processes. The service industry is a significant driver for worldwide economic growth. Guidance on developing and improving mature service practices is a key contributor to the performance, customer satisfaction, and profitability of the economic community. This CMMI for Services (CMMI-SVC) model is designed to begin meeting that need.
The CMMI-SVC, V1.2 model is a collection of best practices that is generated from the CMMI V1.2 Architecture and Framework. This collection includes services best practices from government and industry. CMMI-SVC is based on the "CMMI Model Foundation" or "CMF" (i.e., model components common to all CMMI models and constellations) and incorporates work by several service organizations to adapt CMMI for use in the service industry. The CMMI-SVC model provides guidance for the application of CMMI best practices by the service provider organization. Best practices in the model focus on activities for providing quality services to the customer and end users. CMMI-SVC integrates bodies of knowledge that are essential for a service provider. By integrating these bodies of knowledge, CMMI-SVC provides a comprehensive set of best practices for providing services.