CMMI - SVC Training

    The services industry is a significant driver for worldwide economic growth. Guidance on developing and improving mature service practices is a key contributor to the performance, customer satisfaction, and profitability of the economic community. This one-day course introduces audience to new PAs in CMMI -Services.

Program Objectives
- Main objective of this course is to familiarize individuals with the additions in the CMMI - Services model.
- Understand how CMMI-SVC v1.2 can help a services organization
Course Contents
1  Why CMMI - Services
2  Structure of CMMI - Services
3  Capacity and Availability Mgmt
4  Service Continuity
5  Service System Development
6  Service System Transition
7  Service Delivery
8  Incident Resolution and Prevention
9  Strategic Service Management
10  Advantages of CMMI - Services
11  Summary, Conclusion and QnA
Methodology
- Lead faculty presentation and facilitation
- Participant let brainstorming
- Case studies and exercises
- Interactive and rigorous Q & A
- Discussion to satisfy students needs in their work environments
- Sharing industry best practices
Competency Enhancement
- Increased CMMI model understanding
- Increased Competency to apply the CMMI model framework in different kind of organizations

SEISM, CMMI®, Capability Maturity Model IntegrationSM, SCAMPISM and TSPSM are service marks of Carnegie Mellon University. CMM® and Capability Maturity Model are registered in the US Patent and Trademark office. ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S. Patent and Trademark OfficeSM.