Quality Concepts

    There are various definitions of quality given my eminent personalities in the industry. Dr. Barry Boehm - Achieving high levels of user satisfaction, portability, maintainability, robustness and fitness for use.We should understand that there are various models that an organization can use for process improvement. This course aims to provide with an overview of such models.

Course Contents
1  Introduction to quality
2  Overview to ISO 9001:2008
3  Overview to ISMS
4  Overview to ITIL
5  Overview to Six Sigma
6  Overview to CMMI
7  Summary, QnA
Methodology
- Lead faculty presentation and facilitation
- Participant let brainstorming
- Case studies and exercises
- Interactive and rigorous Q & A
- Discussion to satisfy students needs in their work environments
- Sharing industry best practices

SEISM, CMMI®, Capability Maturity Model IntegrationSM, SCAMPISM and TSPSM are service marks of Carnegie Mellon University. CMM® and Capability Maturity Model are registered in the US Patent and Trademark office. ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S. Patent and Trademark OfficeSM.