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ISO 20000

IT Service Management (ISO 20000 Certification)

ISO 20000 is one of the most globally recognized standards for IT Service Management published by ISO (the International Organization for Standardization).

This standard helps to describe a set of management processes designed to help organizations deliver more effective IT services (for both Internal & External customers). It provides the organization with a methodology and framework that helps manage ITSM and permits the company to follow best practices.

ISO 20000 certification has two essential parts. One is related to Specification for a service management system (SMS). At the same time, the other is related to implementing and providing guidance on a service management system (SMS). Implementing ISO 20000 certification helps organizations set a benchmark for delivering managed services, measuring service levels, and assessing their performance.

CUNIX Consultants is one of the leading consultants for ISO 20000. We supplement consulting with our partnerships with certification bodies to become a one-stop destination for all ISO 20000-related needs. CUNIX ISO consulting services guide and provides all the requisites to an organization in a journey to streamline the processes and make them compliant with ISO 20000.

ISO Certification Steps for Implementing ISO 20000:

11ISO 20000 Certification

Benefits of ISO 20000 Certification

  1. Increases credibility: It helps an organization to increase its credibility in the eyes of customers, suppliers, partners etc., because it has a robust set of processes concerning service delivery.
  2. Competitive advantage: Implementation of ISO 20000-1:2018 helps in developing the internal ability to compete effectively with bigger and much-organized competitors.
  3. Compliance: Customers generally have a compliance requirement for ISO 20000-1:2018. Getting certified with ISO 20000-1:2018 can help organizations satisfy the requirement and able to get more business.
  4. Increase in Productivity: Well-defined and documented processes clarify responsibilities, hence increasing productivity.
  5. Customer satisfaction: Makes it easier to control IT service delivery processes and fulfilment of SLA targets leading to customer satisfaction

Our Offerings:

Trainings:

  1. ISO 20000-1:2018 Awareness Training: This ISO training focuses on decoding ISO 20000-1:2018 clauses and its requirement for the client implementation team.
  2. ISO 20000-1:2018 Internal Auditor Training: The objective of this ISO training is to create competence for internal audits related to ISO 20000-1:2018

Certification:

We have tied up with various Certification bodies and can engage with them depending on the client’s requirements.

The process of preparing for and achieving ISO certification is the same no matter which certification body is doing the audit, however, the rigour, price, and brand value may vary.

Consulting:

AS-IS Gap Analysis:

It helps in setting-up a baseline by identifying the gaps in the documents and implementation of ISO 20000-1:2018. This analysis can help in creating an implementation plan with reasonable dates so as to arrive at likely duration of completion of the project. Once that is identified, it is easier for organization to commit resources. Also, organizations get a clear picture of their current level and the rigor they need to put in for the success of this project.

SMS documents Gap Analysis:

As per ISO 20000-1:2018 standard, organizations will have to prepare and maintain the documents.  The implementation team at client organization is responsible for creating these documents. CUNIX consultant will be doing the gap analysis of these documents to ensure that they comply with the requirements of ISO 20000-1:2018 standard. On completing the gap analysis of the documents our consultant prepares and submits a detailed gap report highlighting the gaps as well as how to close the gaps. Our consultant also explains the report to the implementation on the call and clarifies all the queries.

Implementation Gap Analysis:

  1. Once the documentation is completed, it is time for implementation team to put them to implementation and generate records which will also be checked during the audit. CUNIX consultant will do the gap analysis to check the level of implementation and whether the records are captured and are captures as required. On completing the gap analysis of the documents our consultant prepares and submits a detailed gap report highlighting the gaps as well as how to close the gaps. Our consultant also explains the report to the implementation on the call and clarifies all the queries.

Guidance during documents creation:

As mentioned above that there are documents that need to be created during the implementation process of ISO 20000-1:2018. Many-a-times client implementation team faces challenges in understanding the requirements and creation of these documents. They approach CUNIX consultants for guidance. Our consultants then work deeply with the implementation team of the client. This involves various review and guidance cycles so as to achieved the compliance with respect to ISO 20000-1:2018.

Guidance during implementation:

Our consultants work intensively with the implementation team of the client during implementation phase. It requires quick cycles of audit and gap closure guidance before the compliance in implementation is achieved.

Internal Audit:

This activity is done keeping in mind the requirement of internal audit report as one of the documents during the final audit. Also, after various round of gap analysis, this audit ensures that no non-compliance remains, and the client is fully prepared for the final audit.

Support during Certification Audit:

We also provide support during certification audit phase as required by the client.

Please Note: The Gap Analysis activities mentioned above can have more than one cycle depending upon the client requirement.

Why CUNIX?

  • CUNIX projects are lead by consultants with an average industry experience of 25+ years, of performing in various roles and providing consultancy in the field of QMS Quality Management System.
  • CUNIX has done consulting projects in 20+countries and hence can boast of having multi-cultural, multi-lingual experience and successes.
  • 650+ projects, including 120+ projects on various ISO standards, SOC, GDPR, HIPAA etc. completed till March 2023.
  • CUNIX has provided ISO consulting services to diverse industries like Manufacturing to Banking, I.T. to Health-Care, Engineering Services to Automation and many more.
  • CUNIX has consulted organization of all sizes, from small to medium to large sizes, in terms of people, towards success in their quality initiatives.
  • CUNIX has deep tie-ups with all types of certification bodies and can provide end-to-end experience to the clients, as per their requirement.
  • CUNIX is one of India's leading Consultants for ISO consulting services, ISO training and ISO audit or assessments globally.
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